FAQs

General Systems Questions

The Coravin System accesses wine. Unlike preservation systems, which require the cork to be pulled and allow oxygen to enter the bottle, the Coravin System leaves the cork in place to continue protecting the wine.

The Coravin team has conducted blind taste tests of bottles previously accessed with the Coravin System against control bottles from the same case with master sommeliers, masters of wine, and winemakers themselves. They have not been able to distinguish between previously accessed bottles and untouched controls. Leading restaurants around the world now trust their wine by the glass program to the Coravin System.

Coravin believes that the best wine preservation system is the bottle and the cork. Since the Coravin System keeps the cork in place, wine continues to evolve the same way that it would in an un-accessed bottle. Some of the chemical changes that occur in wine, such as the breakdown of acids, don't require oxygen at all. Others do relate to oxygen that is naturally transmitted across the cork over time. Accessing a bottle with the Coravin System does not impact these chemical changes.

Premium Coravin Capsules are the only capsules that can be used with the Coravin System. They are filled with the purest Argon gas available and include a proprietary cap that creates a perfect seal in the System, so that even months after initial use, no gas will escape.

Each Premium Coravin Capsule will allow you to access approximately fifteen 5 ounce glasses of wine. Capsule longevity will vary depending on how you use the Coravin System and how often and how much you pressurize each bottle.

The Premium Coravin Capsule contains argon gas, an inert gas that does not react with wine, and has no effect on the taste profile. It is one of the seven gases that occur naturally in the air we breathe and is regularly used in the wine making process.

The Coravin™ Model Eight Wine System is the first and only tool that lets you access, pour and enjoy wine from a bottle - without pulling the cork. By inserting the hollow needle through the cork and pressurizing the bottle with argon gas, any amount of wine can be poured. Once the desired amount is poured, the needle is removed, allowing the cork to naturally reseal itself. This keeps the wine free from oxidation and allows it to continue to age on its own. The Coravin System revolutionizes how wine is enjoyed, letting you taste any wine you want at any time.

The Coravin™ Model Two Wine System is Coravin’s best performing system that lets you access, pour, and enjoy wine from a bottle – without pulling the cork. The bottle clamp with grips makes it effortless to attach the system to the bottle. By inserting the hollow needle through the cork and pressurizing the bottle with argon gas, any amount of wine can be poured. Once the desired amount is poured, the needle is removed, allowing the cork to naturally reseal itself. This keeps the wine free from oxidation and allows it to continue to age on its own. The Coravin Model Two combines a best-in-class wine experience with intuitive design, making it effortless to enjoy any wine, one glass at a time.

The Coravin Model Eight and Coravin 1000 System come with the same core product. The difference is that the Coravin Model Eight comes with the spray mat and the Coravin 1000 comes with the metal base.

The Coravin Model Two and Model Eight both provide the same best-in-class experience of accessing wine. First, the two products have a different look and feel. The Model Two has “L” shaped handles with grip surfaces that make it easy to clasp and squeeze, ensuring an effortless experience of placing the system onto a bottle. The Model Eight’s clamp features the signature style one-piece paddle that is designed to hold the system onto the bottle.

The Model Two and Model Two Plus Pack come with the Standard Needle Two. This needle pours 20% faster than the Standard Needle One. The Model Eight comes with the Standard Needle One.

Order and Shipping

We accept payment via MasterCard, VISA, Discover Card, American Express, and PayPal. We do not accept checks or cash. Please note that we only accept one form of payment per order.

Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.

Orders cannot be cancelled or changed once they have been placed. However, we do accept returns of the Coravin System, subject to our Return Policy.

If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service at csr@coravin.com or 1 855 692 6728.

You must be at least 18 years of age to make a purchase on www.coravin.com. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.

The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card.

1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.

2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.

Orders placed by 2pm EST on business days (Monday through Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once order has left our facility. Coravin uses every reasonable effort to fill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in filling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by federal and state guidelines and ship by the carrier designated by Coravin.

We currently offer the following domestic shipping options with FedEx (for orders placed with delivery to the United States). Please note that all shipment times are calculated based on date shipped, and Standard Business Days exclude weekends and holidays:

FedEx Standard Ground (5-7 business days)

FedEx Express Saver (3-5 business days)

FedEx 2-day Air (2 business days)

FedEx Next Day Air (next business day)

We are currently able to ship Coravin products to the following countries:

Argentina South Korea
Australia Taiwan
Canada United States
Hong Kong U.S. Virgin Islands
Singapore

Please note, additional international shipping and customs brokerage fees will be applied. International Shipping charges are calculated based on the carrier, the total weight, the destination postal code, the method of shipping selected, and customs brokerage fees. In addition to the calculated shipping charges, customers shipping internationally will also be assessed fees at the border for additional Customs Duty and sales tax that must be paid by the customer prior to receipt of goods purchased.

If you are looking to ship to locations in EUROPE, please contact our Customer Service team in our Amsterdam office at 00 31 20 820 3848. Or, you can order directly in country on the following websites:

http://www.coravin.fr/
http://www.coravin.co.uk/
http://www.coravin.de/

Duty & Tax

Duty charges are separate from shipping and processing fees. Coravin relies on our shipping carrier partners to broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your Coravin shipment confirmation email.

Delivery Time

Because international shipments are inspected by customs, we cannot predict how long a shipment will take to go through the clearance process. In general, international deliveries can take 7-10 business days to arrive at their destination.

If your delivery address is outside of the United States, you will be responsible for any additional fees accrued during the customs clearance process.

Additionally, we are currently able to ship to the following countries from www.coravin.com. Please note, additional international shipping and customs brokerage fees will be applied:

Coravin relies on our shipping carrier partners to broker all shipments through customs internationally. For country-specific brokerage processes, please contact the local office of the shipping carrier designated in your Coravin shipment confirmation email.

No, we are not able to change or cancel any order once it has been placed. Please be sure to review your order details at checkout before submitting the order.

Warranty and Returns

Coravin warrants that your Coravin device will be free from defects in materials and workmanship for a period of one year from the date of purchase from Coravin or an authorized Coravin reseller or partner. We will, at our option, repair or replace any device that fails to comply with this warranty under normal use and following care instructions. Coravin may require presentation of the original proof of purchase to verify purchase date. Please refer to the Legal section of this site for exclusions and other limitations. Coravin's warranty does NOT include coverage for the loss of or damage to any wine with respect to which the Coravin product was used.

If you experience any problems with your Coravin System, please contact Customer Service at csr@coravin.com or 1 855 692 6728. Upon confirmation and approval of your warranty claim, we will, at our sole discretion, either repair or replace the device.

If you purchased a Coravin System directly from www.coravin.com and are not completely satisfied with your product, you may return it within thirty (30) days of the purchase date. In order to return your Coravin System, please contact Customer Service at csr@coravin.com or 1 855 692 6728 to receive a return merchandise authorization (RMA) number. We will reimburse you (excluding all shipping costs) for the purchase price of the returned Coravin System no later than thirty (30) days from the date of our receipt of such returned products accompanied by the applicable RMA. Coravin does not reimburse return shipping fees.

Please note: Coravin Capsules are non-returnable and will not be refunded.

If you purchased your Coravin System at one of our authorized retailers, please contact them directly for their return policy information.

No, the 30 day money back guarantee is only offered to those who purchase directly from www.coravin.com. Contact your retailer for information on their return policy.

If you notice the damage before accepting the package, please refuse delivery and contact Coravin Customer Service at 1 855 692 6728.

If you do not see that damage until you have opened the package, please contact Coravin Customer Service directly at 1 855 692 6728.

My Account

You can create a Coravin Account in one of two ways: During checkout, you will have the opportunity to create an account. Alternatively, you can register here.

Your Coravin Account will allow you to view recent orders, place reorders, change your password, manage billing and shipping addresses, email subscriptions, and Coravin Capsule auto-delivery.

If you are interested in placing large orders of Coravin products either for use in your business or for resale, please click here. Filling out this form will alert our Sales Team, and one of our Sales Representatives will follow up with you as soon as they can. Please visit our Business Partners page for more information.

Product Usage

Before using your Coravin System, perform a visual inspection of the wine bottle you plan to access. If you notice any signs of damage or flaws (e.g. cracked, crushed, or chipped; or containing white glass inclusions, indicating un-melted glass.), then do not use the Coravin System on that bottle.

Always be sure to use a Coravin Wine Bottle Sleeve when accessing with the Coravin System.

Before inserting the Coravin Needle into the bottle, quickly press the trigger to clear the system of any excess oxygen or wine.

For the Model Eight System, place the gas capsule in the cup and screw it on until it gets tight, then turn the cup one extra 1/2 turn. For the Model Two, Two Plus, and Two Plus Pack Systems, place the gas capsule in the cup and screw it all the way on until there is no gap between the capsule and the system.

For the Model Eight System, screw the needle into the head of the product until it is tight. For the Model Two, Two Plus, and Two Plus Pack Systems, screw the needle into the head of the product until you feel the needle "lock" into place, over the detent.

In order to ensure the Faster Pour Needle Two fits into all Coravin Systems, it was necessary to make it slightly shorter than the other needles.

All Coravin Needles are interchangeable and work with every Coravin System.

Coravin capsules are designed to work in every Coravin System.

The Premium Needle One uses a different hole pattern, leveraging many little holes that are almost invisible. This needle allows for less coring of the cork, less sediment to get into the wine glass, and faster pour than the Standard Needle One.

Coravin Capsules are made of recyclable steel. Prior to recycling, please contact your local city or town waste management facility for instructions concerning the disposal of empty compressed gas cylinders. Please do not dispose of un-punctured capsules. Only puncture Coravin Capsules using the Coravin System. Do not discharge towards your face.

The Coravin Capsules are pressurized, and should be stored between -22° and 149° F (-30° to +65° C). Coravin capsules contain gas under pressure, and may explode if heated. Store in a well-ventilated place, and out of direct sunlight.

No. It is important to only use official Coravin Capsules with your Coravin System. Coravin Capsules are especially designed to work with the Coravin System. Alternative capsules will not seal correctly and will leak. Use of non-Coravin capsules may result in injury to the user or others nearby and voids the warranty on your Coravin System.

The bands around the grip of the Coravin Needles are color coded for easy reference:

Red — Faster Pour Needle — 16 gauge

Black — Standard Needle — 17 gauge

Silver — Vintage Cork Needle — 18 gauge

We recommend using the Vintage Cork Needle when you believe that your wine bottle may have an old or fragile cork. When using the Faster Pour Needle, only access bottles with very healthy corks, as the wider gauge will make it more difficult for old or fragile corks to reseal.

Please review our comparison chart to determine which needle you should purchase.

Needle Comparison Chart

Unscrew the needle using the needle grip, and let the needle drop down so it is resting in the needle guide. Pick it up by the needle grip and angle it to remove it from the needle guide, being careful not to scratch the side of the needle.

To insert a new needle, point the tip down through the needle guide and let it drop so that the needle grip is resting on the guide. Pick the needle up by the grip, and screw it into the unit until it is fully tightened.

Please refer to here for detailed instructions.

After hundreds of insertions, if you notice it becoming difficult to insert or remove the needle into the cork, the coating on the needle may be worn. Inspect the tip to look for wear or damage. If the Teflon™ coating has worn off, showing a silver color rather than black, you may need a new needle. You can order replacement needles here.

Due to the higher sugar content of dessert wines we recommend that you run through the cleaning routine twice, as described in the Product Care FAQ, to ensure that no wine remains in the system.

If you have determined that your needle is clogged with cork particles, use the Needle Clearing Tool included with your Coravin System to unclog it.

Unscrew the needle grip at the top of the needle to release it, and let the needle drop down to rest on the needle guide. Tilt the needle slightly and gently remove it from the unit.

Hold the Needle Clearing Tool by the handle and gently poke the tool through the eye of the needle to remove any cork particles. Always hold the needle by the needle grip.

Insert the clearing tool into the top of the needle by the needle grip, and slide it down to push any excess cork towards the eye of the needle.

Poke the tool through the eye to the needle again to remove any last cork particles.

Repeat until no cork is visible through the eye.

Please click here to watch our instructional video on unclogging a needle.

Wines, Bottles, and Closures

We recommend storing your accessed bottles horizontally with the wine covering the cork surface inside the bottle so the cork does not dry out. For chilled wines, the cork may take longer to reseal, so keep these standing vertically until the cork has resealed.

The Coravin System works only as well as the cork that is closing the bottle. If the cork in the bottle is of poor quality, it is likely that the cork will not effectively protect the wine. This is true regardless of whether you use the Coravin System or not.

Unfortunately, the quality of cork varies, and depends on when and where it was harvested, and manufacturing techniques. Over time, corks can become brittle, dry and fragile, especially when a bottle isn’t stored properly (horizontally, with wine covering the cork to keep it from drying out).

Product Care

Spot clean the Carry Case only, using water or a gentle detergent. Air dry. Do not submerge in liquids, machine wach, tumble dry, or bleach.

When not in use, the best way to store extra needles is in the packaging they came in. If you purchased an extra single needle, store it in the clear tube it came in. If you purchased the Needle Kit, keep it in the box. Taking care of your extra needles will keep them in the best shape, ready to be used to access wine.

We recommend doing a quick trigger press after each use of the Coravin System. If you do this with the Coravin System in the base, any excess wine inside the needle will spray onto the base, which can be wiped clean.

We recommend that you keep your Coravin System in top condition with simple regular cleaning. At the end of any day you use your Coravin, a light rinse with tap water down the spout will help flush any residual wine from the system. After the rinse, press the trigger to remove any water from inside the needle. IMPORTANT: Never submerge your Coravin System in liquid and never press the trigger while rinsing the spout. For frequent users, clean the system by pouring a little white vinegar down the spout, press the trigger a few times, and then rinse with tap water. Rinsing with hot water will yield optimal results.

Each time you change your Coravin Capsule it is also wise to clean the threads around the top of the black capsule cup and on the bottom of the Coravin unit where the cup attaches. This will keep the threads clean of all debris and prevent a sticky build-up that could cause difficulty in reattaching the cup. 

Clean the system by pouring a little white vinegar down the spout, press the trigger a few times, and then rinse with tap water. Rinsing with hot water will yield optimal results. IMPORTANT: Never submerge your Coravin System in liquid and never press the trigger while rinsing the spout.

The yellow cap is used only to protect the Coravin during shipping and should be discarded. Keeping the cap on the spout could actually cause moisture to remain inside the Coravin and potentially allow bacteria to develop.

No. Do not place any part of the Coravin System in the dishwasher.

If you have determined that you your needle is clogged with cork particles, use the Needle Clearing Tool included with your Coravin System to unclog it.

Unscrew the needle grip at the top of the needle to release it, and let the needle drop down to rest on the needle guide. Tilt the needle slightly and gently remove it from the unit.

Hold the Needle Clearing Tool by the handle and gently poke the tool through the eye of the needle to remove any cork particles. Always hold the needle by the needle grip.

Insert the clearing tool into the top of the needle by the needle grip, and slide it down to push any excess cork towards the eye of the needle.

Poke the tool through the eye to the needle again to remove any last cork particles.

Repeat until no cork is visible through the eye.

Please click here to watch our instructional video on unclogging a needle.

Travel and Transport

All Coravin Wine Systems are fine for air travel without Coravin Capsules, which are prohibited due to TSA restrictions on pressurized containers. Restrictions vary by country.

However, Coravin Capsules can be ordered here, for shipment directly to your destination.

Coravin, Inc. has gone through a training process to ensure that we properly label and comply with all shipping regulations to ensure our products to be delivered safely around the world.

Troubleshooting

Over time, if your Coravin System becomes difficult to push through the closure, the coating on the needle may be worn. Inspect the tip to look for wear or damage. If the Teflon™ coating has worn off, leaving a silver color rather than black, you may need a new needle. Replacement needles can be ordered here.

There are several items to check if you are having trouble pouring wine. Remove the Coravin System from the bottle and give the trigger a quick press. If you hear gas escaping, then you have gas and the needle is clear — the problem is likely that the Coravin System was not fully seated on the bottle and the needle had not penetrated the closure.

If you do NOT hear gas escaping after a quick press of the trigger, you may simply be out of gas, or your needle may be clogged with some cork particles. To check for a clogged needle, unscrew the needle from the Coravin System and then try a quick press of the trigger again. If you hear gas flow, then it is likely that your needle is clogged by some small cork particles. Please refer to Clearing a Clogged Needle or click here to watch our instructional video.

If you do NOT hear gas with the needle removed, then you are likely out of gas and need a new Coravin Capsule.

If none of these remedies work, please contact Customer Service at csr@coravin.com or 1 855 692 6728 for assistance.

Make sure that the bottle is tilted so that the spout is lower than the bottle's base, and that the needle tip in the bottle is always submerged in wine. If the needle tip is not submerged, a mix of argon and wine will flow out of the bottle causing excessive foam. For the optimal pour, pour along the inside edge of the glass, as this reduces splash and bubbles in the wine.

When you are done pouring and tilt the bottle back upright, the inside of the bottle goes from high to low pressure which can create a cloud that will quickly dissipate. This is normal and does not affect the remaining wine.

1. A loose needle could cause some leaking or dripping while pouring. Please ensure that the needle is tightly attached to the Coravin unit. You can check this by turning the needle grip counter-clockwise until there is no more give to the turn. 

2. If you have previously accessed the bottle the most likely reason that a cork will leak is that you have used the Coravin System with a synthetic closure. Although this will not damage the Coravin Needle, and will still allow you to pour wine, the cork will not reseal, and oxidation will occur over time. If you have accessed a bottle with a synthetic closure, store it upright.

3. If you are accessing a bottle with a natural cork that is below room temperature or chilled, the cork will take a bit longer to reseal. This does not mean that oxygen is entering the bottle during the resealing process, the argon in the bottle is still protecting your wine.

4. It is possible that a small amount of residual wine in the Coravin Needle pooled in between the cork and the foil upon removal of the Coravin System from the bottle. This excess wine can sometimes leak from underneath the foil even though the cork has fully resealed.

5. If you access a bottle with a natural cork in poor condition, it is possible that it will not reseal fully and leak.

Please ensure that you are tightening the black cup as quickly and firmly onto the unit as it can be, so that it is fully tightened. If the cup is not twisted on tightly enough, it may not seal fully, allowing argon gas to escape from the Coravin System.

Safety

Coravin Capsules are under high pressure, re-use of any part of the capsule, or the use of non-Coravin Capsules MAY RESULT IN SERIOUS INJURY to the user or others nearby. Only puncture Coravin Capsules using the Coravin device. Do not discharge toward face.

DO NOT USE your Coravin Device on any bottle that shows signs of damage or flaws (e.g. cracked, crushed or chipped; or white glass inclusions). Damaged or flawed bottles can break when pressurized with the Coravin System.

Before using your Coravin System, perform a visual inspection of the wine bottle you plan to access. If you notice any signs of damage or flaws (e.g. cracked, crushed, or chipped; or containing white glass inclusions, indicating un-melted glass.), then do not use the Coravin System on that bottle.

Always be sure to use a Coravin Wine Bottle Sleeve when accessing with the Coravin System. Before inserting the Coravin Needle into the bottle, quickly press the trigger to clear the system of any excess oxygen or wine.

 

Auto-Delivery

A great way to ensure that you never run out of Coravin Capsules, and SAVE 10% on every order!
Auto-Delivery is a convenient program that allows you to receive orders of Coravin Capsules on a customized shipping schedule. To begin receiving automatic deliveries of Coravin Capsules, simply select the pack size and quantity of capsules, and frequency that you would like to receive them. The Auto-Delivery program will commence upon placement of your first order. After placing an order for Auto-Delivery, you do not need to order the item again. You will be billed for your first shipment after the payment has been processed. Subsequent shipments will be billed and automatically sent on the shipping schedule that you have customized. Delivery and billing will be repeated until you decide to cancel your subscription.

Sign up NOW and start SAVING! Shop Coravin Capsules.

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Conveniently manage your Auto-Delivery plan online by visiting the My Account section of the site. From there, you can make changes to your plan; change order quantity or frequency. You can easily cancel or pause your plan. Changes can also be made calling customer service at 1-855-692-6728.

Yes! You can cancel your plan any time online or by calling Customer Service at 1-855-692-6728. You will neither receive nor be billed for any future shipments unless your shipment is too far along in the shipping process or has already shipped. Shipments can be canceled up to 2 day prior to the scheduled shipping period.

Payment for all Auto-Delivery orders will be billed to your original credit card. The total cost charged to your method of payment for each order will be the price of the item(s) on the day the order is processed plus sales tax and delivery fees. The delivery fee will be determine by the shipping method selected on your first order.

You can change your credit card information in the My Account section of the Coravin website.

Yes, you can change your shipping frequency, or accelerate or delay a shipment on most Auto-Delivery orders up to 2 days prior to the order being placed.

Coravin will notify you via email 2 days prior to your fulfillment order being placed. Please add sales@coravin.com to your address book or safe list to ensure your order notifications are delivered.